Share your order number, sizing question, or tracking query. We read every message carefully and reply during studio hours from Monday through Thursday.
Delivery and return terms
Clear logistics designed to eliminate guesswork, with straightforward timelines and gentle parcel handling.
Dispatch schedule
Postal coverage
Fourteen day returns
Parcels pack by hand twice each week from Bristol. Standard UK deliveries arrive within three to five business days via tracked Royal Mail.
Tracked shipping extends across Europe, North America, and Australasia. Customs documentation attaches clearly to every export mailer.
Unmarked symptom journals and unworn apparel qualify for full refunds within fourteen days of arrival. Simply email our desk to initiate.
Wholesale and group orders
We partner directly with peer support groups, hospital charity shops, and independent bookshops seeking bundle copies of our grounding journals and symptom trackers.